A TOURISM & HOSPITALITY PERSPEKTIF
ESENSI KONSEP STRIPPING BED DALAM LAYANAN PEMBERSIHAN KAMAR TAMU HOTEL
Keywords:
Stripping bed, Make up hotel guest room, ef, effectivity, efficiency, scurelly
Abstract
The dynamics of hotel operations are closely related to financing to obtain profits. Various tactics and strategies were implemented, including tightening job evaluations. The housekeeping linen category is prone to losses in hotels and needs to be controlled in the implementation of its duties, one of which is the bed stripping process. This research uses a descriptive qualitative approach. Observational, interviews, FGDs, and empirical approaches were used for data collection. Determining the members of an Indonesia housekeeper association (IHKA) and the various management levels of hotel operational are used a purposive nethod. This study justifies the central role of stripping beds in controlling damaged linen during housekeeping operational. This research also found a significant relationship between the influence of stripping beds on competency, expenditure, budget control, and hotel profitability. The results also confirm the critical purpose of stripping beds in three aspects: efficiency, effectiveness, and safety
References
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[2] S. Sharma and T. Kaushik, “Aesthetically clean to clinically clean – A study on new housekeeping practices in Delhi hotels beyond COVID-19 pandemic,” Worldw. Hosp. Tour. Themes, vol. 13, no. 5, pp. 646–659, Jan. 2021, doi: 10.1108/WHATT-05-2021-0069.
[3] I. M. Murdana, “Peran Housekeeping Dalam Operasional Hotel | Jurnal Ilmiah Hospitality,” J. Ilm. Hosp., vol. 12, no. 2, pp. 401–410, Dec. 2023.
[4] E. Bhatnagar and N. Dheeraj, “Impact of Housekeeping Services and Practices on Customer Satisfaction and Repeat Business,” Prabandhan Indian J. Manag., vol. 12, no. 8, p. 46, Aug. 2019, doi: 10.17010/pijom/2019/v12i8/146417.
[5] S. Andrews, Hotel housekeeping: training manual. New Delhi: McGraw-Hill Education, 2014.
[6] N. Mistriani et al., Pengantar pariwisata dan Perhotelan, 1st ed. in Cetakan I. https://www.facebook.com/kmenulis/posts/976158366181638: Yayasan Kita Menulis Indonesia, 2021. [Online]. Available: E:\MYCLOUD\Calibre Library\Nina Mistriani, Nasrullah, Nia Lest\Pengantar Pariwisata dan Perhotelan (669)
[7] I. M. Murdana et al., Pengantar Perjalanan Pariwisata. Padang Sumatra Barat: Get Press Indonesia, 2023. [Online]. Available: https://www.google.co.id/books/edition/PENGANTAR_PERJALANAN_PARIWISATA/u77QEAAAQBAJ?hl=id&gbpv=0
[8] E. Revida et al., Manajemen Pariwisata. Medan Indonesia: Yayasan Kita menulis, 2022. [Online]. Available: https://kitamenulis.id/?s=Manajemen+Pariwisata
[9] D. B. Weaver, Tourism management, 5th edition. in Wiley Australia tourism series. Milton, Qld: Wiley, 2014. [Online]. Available: file:///D:/MYCLOUD/LibgenDesktop/LibgenDesktop.Portable.64-bit/Downloads/David%20Weaver,%20Laura%20Lawton%20-%20Tourism%20Management.pdf
[10] I. M. Murdana, S. A. Paturusi, H. Mandal, and G. A. O. Suryawardani, “Community Involvement and Participation for Sustainable Tourism: A Case Study in Gili Trawangan Post-earthquake,” Asia-Pac. J. Innov. Hosp. Tour. APJIHT Taylors Univ., vol. 10, no. Special Issue, pp. 133–146, 2021.
[11] Nasrulah et al., Pariwisata Berkelanjutan. Makasar Indonesia: Yayasan Kita Menulis Indonesia, 2023. [Online]. Available: https://kitamenulis.id/2023/04/10/pariwisata-berkelanjutan/
[12] L. A. Lake, Consumer Behavior FOR DUMMIES. Hoboken, NJ: Wiley Publishing, Inc, 2009.
[13] A. Shimizu, New Consumer Behavior Theories from Japan, vol. 27. in Advances in Japanese Business and Economics, vol. 27. Singapore: Springer Singapore, 2021. doi: 10.1007/978-981-16-1127-8.
[14] M. A. Casado, Housekeeping management, 2nd ed. Hoboken, N.J: John Wiley & Sons, 2012. [Online]. Available: https://en.id1lib.org/dl/5336119/e608e9
[15] F. R. Rianda, “Teori Asal-Usul Kehidupan: Pengertian dan Macam-Macam - Gramedia,” Teori Efektivitas: Definisi, Faktor, dan Aspek Pemicunya. Accessed: Jun. 09, 2024. [Online]. Available: https://www.gramedia.com/literasi/teori-efektivitas/
[16] Dictionary online, “‘Effectiveness’ vs. ‘Efficacy’ vs. ‘Efficiency’: When To Use Each Word For The Best Results,” Dictionary.com. Accessed: Jun. 09, 2024. [Online]. Available: https://www.dictionary.com/e/effectiveness-vs-efficacy-vs-efficiency-when-to-use-each-word-for-the-best-results/
[17] J. R. Schermerhorn, Management, 14th ed. Wiley, 2020. Accessed: Jun. 09, 2024. [Online]. Available: http://gen.lib.rus.ec/book/index.php?md5=7B47C1D9E8042504CB86569C615B39E0
[18] A. Kurniawan, Transformasi pelayanan publik. Pembaruan, 2005. [Online]. Available: https://books.google.co.id/books/about/Transformasi_pelayanan_publik.html?hl=id&id=6ZU8NQAACAAJ&redir_esc=y
[19] A. Kurniawan, Transformasi birokrasi, Cet. 1. Yogyakarta: Universitas Atma Jaya Yogyakarta, 2009. [Online]. Available: https://www.google.co.id/books/edition/Transformasi_birokrasi/XKy2QQAACAAJ?hl=id
[20] Mahmudi;, Manajemen Kinerja Sektor Publik. UPP AMP YKPN, 2005. Accessed: Jun. 09, 2024. [Online]. Available: //perpus.ustjogja.ac.id/library/index.php?p=show_detail&id=10036&keywords=
[21] R. O’REILLY;, MANAJEMEN SUMBER DAYA MANUSIA : 63 KAIDAH TAK TERBANTAH MULAI DARI MEREKRUT HINGGA MEMBERDAYAKAN KARYAWAN. Prestasi Pustaka Publisher, 2004. Accessed: Jun. 09, 2024. [Online]. Available: //opac.stikeshusadajombang.ac.id%2Findex.php%3Fp%3Dshow_detail%26id%3D3758
[22] M. Riadi, “Efektivitas Kerja (Pengertian, Indikator, Kriteria, Aspek dan Faktor yang Mempengaruhi),” Management. Accessed: Jun. 09, 2024. [Online]. Available: https://www.kajianpustaka.com/2020/03/efektivitas-kerja.html
[23] J. R. S. Jr, D. G. Bachrach, and B. Wright, Management. John Wiley & Sons, 2020. [Online]. Available: https://download.library.lol/main/3184000/7b47c1d9e8042504cb86569c615b39e0/John%20R.%20Schermerhorn%20-%20Management-Wiley%20%282020%29.pdf
[24] D. KBBI Daring, “Penelusuran KBBI Online,” https://kbbi.kemdikbud.go.id. Accessed: Feb. 03, 2021. [Online]. Available: https://kbbi.kemdikbud.go.id
[25] OSHA, “Beranda | Administrasi Keselamatan dan Kesehatan Kerja,” Administrasi Keselamatan dan Kesehatan Kerja. Accessed: Jun. 12, 2024. [Online]. Available: https://www.osha.gov/
[26] ILO, “Keselamatan dan Kesehatan Kerja | Organisasi Perburuhan Internasional,” Keselamatan dan Kesehatan Kerja. Accessed: Jun. 12, 2024. [Online]. Available: https://www.ilo.org/topics/safety-and-health-work
[27] CDC, “National Institute for Occupational Safety and Health,” NIOSH. Accessed: Jun. 12, 2024. [Online]. Available: https://www.cdc.gov/niosh/index.html
[28] Presiden RI, “PERATURAN PEMERINTAH NOMOR 50 TAHUN 2012 TENTANG PENERAPAN SISTEM MANAJEMEN KESELAMATAN DAN KESEHATAN KERJA.” Kemenkumham RI, 2012. Accessed: Jun. 18, 2024. [Online]. Available: https://bphn.jdihn.go.id/common/dokumen/2012pp050.pdf
[29] H. Snyder, “Literature review as a research methodology: An overview and guidelines,” J. Bus. Res., vol. 104, pp. 333–339, Nov. 2019, doi: 10.1016/j.jbusres.2019.07.039.
[30] L. M. Dwyer and A. Gill, Eds., Handbook of research methods in tourism: quantitative and qualitative approaches, Paberback edition reprinted 2017. Cheltenham: Elgar, 2012.
[31] D. cambridge, “stripping,” Dictionary. Accessed: Jun. 19, 2024. [Online]. Available: https://dictionary.cambridge.org/dictionary/english/stripping
[32] S. ASEAN, “Clean and prepare rooms for incoming guests.pdf.” ASEAN Scretary, Jakarta Indonesia, 2012. [Online]. Available: https://www.asean.org/wp-content/uploads/images/2013/economic/matm/Toolboxes%20for%20Six%20Tourism%20Labour%20Divisions/Specific%20Competencies/Housekeeping%20Division/Clean%20and%20prepare%20rooms%20for%20incoming%20guests/TM_Clean_&_prepare_rooms_for_incoming_guests_270812.pdf
Published
2024-06-30
How to Cite
Murdana, I. M. (2024) “A TOURISM & HOSPITALITY PERSPEKTIF”, Jurnal Ilmiah Hospitality, 13(1), pp. 237-250. doi: 10.47492/jih.v13i1.3396.
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