Peran Housekeeping Dalam Operasional Hotel
Keywords:
The Role, Hotel Operational, Hotel Housekeeping.
Abstract
The changing dynamics of the hospitality industry are currently growing significantly, along with tourist demand. The scope, responsibility, and the central role of each department is very important in the hotel, due to achieve the Company's success target for the products offered. Cleanliness, tidiness, comfort, and beauty of hotels are crucial and mandatory things to standardize. The housekeeping department plays a majority of hotel role as a knowledge and undertanding. This research aims to explain the significant role of hotel housekeeping in hotel operations. This research adopted a qualitative approach. Data was obtained from literature reviews, structured interviews with several housekeeper leaders, and empirical studies. Purposive sampling has been chosen to determine the number of samples that represent the population. In this research, role theory is the main basis for studying the problem. Our analysis confirms that the dominant role of hotel housekeeping has an impact on 6 main role components and consists of 19 specific role indicators that can be directly operationalized in practice in the field.
References
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[29] Y. Li and M. Singal, “Capital structure in the hospitality industry: The role of the asset-light and fee-oriented strategy,” Tour. Manag., vol. 70, pp. 124–133, Feb. 2019, doi: 10.1016/j.tourman.2018.08.004.
[30] I. W. Supadma, I. M. Murdana, M. Jumail, and I. Indrapati, “PENERAPAN ECO FRIENDLY PADA HOUSEKEEPING DEPARTEMEN DI HOTEL THE JAYAKARTA LOMBOK,” J. Responsible Tour., vol. 2, no. 1, Art. no. 1, Aug. 2022, doi: 10.47492/jrt.v2i1.1895.
[2] I. M. Murdana et al., Pengantar Perjalanan Pariwisata. Padang Sumatra Barat: Get Press Indonesia, 2023. [Online]. Available: https://www.google.co.id/books/edition/PENGANTAR_PERJALANAN_PARIWISATA/u77QEAAAQBAJ?hl=id&gbpv=0
[3] E. Revida et al., Manajemen Pariwisata. Medan Indonesia: Yayasan Kita menulis, 2022. [Online]. Available: https://kitamenulis.id/?s=Manajemen+Pariwisata
[4] D. B. Weaver, Tourism management, 5th edition. in Wiley Australia tourism series. Milton, Qld: Wiley, 2014. [Online]. Available: file:///D:/MYCLOUD/LibgenDesktop/LibgenDesktop.Portable.64-bit/Downloads/David%20Weaver,%20Laura%20Lawton%20-%20Tourism%20Management.pdf
[5] I. M. Murdana, S. A. Paturusi, H. Mandal, and G. A. O. Suryawardani, “Community Involvement and Participation for Sustainable Tourism: A Case Study in Gili Trawangan Post-earthquake,” Asia-Pac. J. Innov. Hosp. Tour. APJIHT Taylors Univ., vol. 10, no. Special Issue, pp. 133–146, 2021.
[6] Nasrulah et al., Pariwisata Berkelanjutan. Makasar Indonesia: Yayasan Kita Menulis Indonesia, 2023. [Online]. Available: https://kitamenulis.id/2023/04/10/pariwisata-berkelanjutan/
[7] L. A. Lake, Consumer Behavior FOR DUMMIES. Hoboken, NJ: Wiley Publishing, Inc, 2009.
[8] A. Shimizu, New Consumer Behavior Theories from Japan, vol. 27. in Advances in Japanese Business and Economics, vol. 27. Singapore: Springer Singapore, 2021. doi: 10.1007/978-981-16-1127-8.
[9] S. Andrews, Hotel housekeeping: training manual. New Delhi: McGraw-Hill Education, 2014.
[10] M. A. Casado, Housekeeping management, 2nd ed. Hoboken, N.J: John Wiley & Sons, 2012. [Online]. Available: https://en.id1lib.org/dl/5336119/e608e9
[11] B. J. Biddle, Role theory: expectations, identities, and behaviors. New York: Academic Press, 1979.
[12] G. Koseoglu, Y. Liu, and C. E. Shalley, “Working with creative leaders: Exploring the relationship between supervisors’ and subordinates’ creativity,” Leadersh. Q., vol. 28, no. 6, pp. 798–811, Dec. 2017, doi: 10.1016/j.leaqua.2017.03.002.
[13] A. H. Anglin, P. A. Kincaid, J. C. Short, and D. G. Allen, “Role Theory Perspectives: Past, Present, and Future Applications of Role Theories in Management Research,” J. Manag., vol. 48, no. 6, pp. 1469–1502, Jul. 2022, doi: 10.1177/01492063221081442.
[14] A. Kuper, The Social Science Encyclopedia. Taylor & Francis, 2013. [Online]. Available: https://books.google.co.id/books?id=fUIB6AyhlXkC&hl=id&source=gbs_similarbooks
[15] J. H. Turner, Ed., Handbook of Sociological Theory. in Handbooks of Sociology and Social Research. Springer US, 2001. doi: 10.1007/0-387-36274-6.
[16] H. S. Becker, Outsiders: studies in the sociology of deviance, New edition, Updated with two new chapters. Paperback edition. New York London Toronto Sydney New Delhi: Free Press, 2018.
[17] H. Snyder, “Literature review as a research methodology: An overview and guidelines,” J. Bus. Res., vol. 104, pp. 333–339, Nov. 2019, doi: 10.1016/j.jbusres.2019.07.039.
[18] L. M. Dwyer and A. Gill, Eds., Handbook of research methods in tourism: quantitative and qualitative approaches, Paberback edition reprinted 2017. Cheltenham: Elgar, 2012.
[19] D. K. Hayes, J. D. Ninemeier, and A. Miller, Foundations of lodging management, UK vols. UK: Pearson, 2014.
[20] T. J. A. Jones, Professional management of housekeeping operations, 5th ed. Hoboken, N.J: John Wiley & Sons, 2008.
[21] Kemenparekraf RI, “Skema Okupasi Housekeeping.” 2015. Accessed: Dec. 01, 2023. [Online]. Available: https://mustafatope.files.wordpress.com/2018/05/skema-okupasi-housekeeping-2015.pdf
[22] Ananda, “Pengertian Housekeeping: Peran, Tugas, dan Struktur Organisasi,” Best Seller Gramedia. Accessed: Dec. 01, 2023. [Online]. Available: https://www.gramedia.com/best-seller/pengertian-housekeeping/
[23] R. H. Turner, “Role Theory,” in Handbook of Sociological Theory, J. H. Turner, Ed., in Handbooks of Sociology and Social Research. , Boston, MA: Springer US, 2001, pp. 233–254. doi: 10.1007/0-387-36274-6_12.
[24] L. R. Dopson and D. K. Hayes, Managerial accounting for the hospitality industry, Second Edition. Hoboken, NJ: Wiley, 2017.
[25] M. N. Chibili, Basic management accounting for the hospitality industry. Houten: Noordhoff Uitgevers Groningen, 2017.
[26] C. Guilding, Accounting essentials for hospitality managers, Third edition. London ; New York: Routledge, 2014.
[27] T. K. Soni, A. Singh, and V. Kaushal, “Capital investments and firm characteristics: The moderating role of economic policy uncertainty in the hospitality sector,” Int. J. Hosp. Manag., vol. 114, p. 103562, Sep. 2023, doi: 10.1016/j.ijhm.2023.103562.
[28] N. Chambers and A. Cifter, “Working capital management and firm performance in the hospitality and tourism industry,” Int. J. Hosp. Manag., vol. 102, p. 103144, Apr. 2022, doi: 10.1016/j.ijhm.2022.103144.
[29] Y. Li and M. Singal, “Capital structure in the hospitality industry: The role of the asset-light and fee-oriented strategy,” Tour. Manag., vol. 70, pp. 124–133, Feb. 2019, doi: 10.1016/j.tourman.2018.08.004.
[30] I. W. Supadma, I. M. Murdana, M. Jumail, and I. Indrapati, “PENERAPAN ECO FRIENDLY PADA HOUSEKEEPING DEPARTEMEN DI HOTEL THE JAYAKARTA LOMBOK,” J. Responsible Tour., vol. 2, no. 1, Art. no. 1, Aug. 2022, doi: 10.47492/jrt.v2i1.1895.
Published
2023-12-16
How to Cite
Murdana, i (2023) “Peran Housekeeping Dalam Operasional Hotel”, Jurnal Ilmiah Hospitality, 12(2), pp. 401-410. doi: 10.47492/jih.v12i2.2919.
Section
Articles
