PENGARUH KUALITAS PELAYANAN INSTRUKTUR TERHADAP KEPUASAN PESERTA PELATIHAN KEJURUAN PARIWISATA DI BPVP LOMBOK TIMUR

Edison Edison; Syech Idrus; lalu Yulendra

doi:10.47492/jrt.v5i3.4057

Edison Edison Sekolah TInggi Pariwisata Mataram
Syech Idrus Sekolah TInggi Pariwisata Mataram
lalu Yulendra Sekolah TInggi Pariwisata Mataram

DOI: https://doi.org/10.47492/jrt.v5i3.4057

Keywords: Service Quality, Instructors, Trainee Satisfaction, Tourism, BPVP East Lombok.

Abstract

The purpose of this study was to examine the factors that most strongly influence the satisfaction of training participants at the Vocational and Productivity Training Center (BPVP) East Lombok and to ensure that the dimensions of service quality of tangible evidence, reliability, responsiveness, assurance, and empathy have an influence. On the satisfaction of training participants. To identify respondents for each variable, 66 respondents were given a questionnaire to fill out. In determining the respondents, this study used the Non Purposive Sampling Technique. This research approach uses quantitative research in the form of a survey. The data collection technique uses questionnaires to respondents. To test the hypothesis, several methods are used such as descriptive analysis, multiple linear regression analysis, and classical assumption tests. The findings of the regression analysis indicate that the variables tangible, reliable, responsive, sure, and empathic have a positive effect on the satisfaction of training participants at the Vocational and Productivity Training Center (BPVP) East Lombok. The findings show that the quality of instructor service has a beneficial and substantial impact on the satisfaction of training participants at the BPVP East Lombok. The results of the t-test obtained a calculated t value of 9.884> t table 1.979 and sig. 0.000 0.05. The percentage of participant satisfaction in BPVP East Lombok training influenced by the quality of instructor service is 43.3%. This is in accordance with the R-Square value of 0.433 found in the findings of the determination coefficient examination. While additional factors not covered in this study have an impact on the remaining 56.7%.

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