Claresta, Florentina, and Tony Sitinjak. “PENGARUH KUALITAS LAYANAN DAN CITRA MEREK TERHADAP KEPUASAN PELANGGAN TRANSPORTASI ONLINE GRAB DI JAKARTA UTARA”. Jurnal Ilmiah Hospitality 11, no. 2 (December 2, 2022): 629-634. Accessed January 12, 2026. https://ejournal.stpmataram.ac.id/JIH/article/view/2270.